Privacy Policy

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly, including:

• Account information (name, email, phone, business name)
• Payment information (processed securely through Stripe)
• Customer data you upload or import
• Communications with our support team

1.2 Automatically Collected Information

When you use our Service, we automatically collect:

• Usage data (features used, time spent, interactions)
• Device information (IP address, browser type, operating system)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our Service
• Process your transactions and send confirmations
• Send administrative information, updates, and security alerts
• Respond to your requests and provide customer support
• Analyze usage patterns to enhance user experience
• Detect, prevent, and address fraud or security issues
• Comply with legal obligations

3. Information Sharing and Disclosure

CloudFran does not sell your personal information. We may provide partners and service providers access to services and to aggregated or tier-level insights through the CloudFran platform, but we do not give any third party your individual personal user data for their own independent use. We may share information only as described below:

3.1 Service Providers

Third-party vendors who perform services on our behalf (payment processing, email delivery, hosting). They are bound by confidentiality and security obligations and may use the data only to provide services to CloudFran — never for their own purposes.

3.2 Business Transfers

In connection with mergers, acquisitions, or asset sales, your information may be transferred.

3.3 Legal Requirements

When required by law, subpoena, or to protect our rights and safety.

3.4 With Your Consent

When you explicitly authorize us to share information.

3.5 SMS / Mobile Messaging Data

Mobile information — including your phone number and your consent to receive text messages — is never shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent are not shared with any third parties, and are expressly excluded from every information-sharing category described in this policy. We do not sell mobile opt-in data. If you opt in, promotional messages are limited to up to 10 per month (reply LESS for about half as many, MORE to resume, or BREAK to pause for 30 days); transactional messages such as verification codes, confirmations, and order/appointment updates are sent in response to your activity and are not counted toward this limit. Message and data rates may apply; reply STOP to unsubscribe and HELP for help. See our SMS Terms for full program terms.

4. Third-Party Services

Our Service integrates with:

• Twilio: For SMS and voice communications
• SendGrid: For email delivery
• Stripe: For payment processing
• OpenAI: For AI-powered features

These providers have their own privacy policies governing their use of your information.

5. Data Security

We implement industry-standard security measures including:

• Encryption of data in transit and at rest
• Regular security audits and updates
• Access controls and authentication
• Secure data centers and infrastructure

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information after account closure as required by law or for legitimate business purposes.

7. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal information
• Correct: Update inaccurate or incomplete information
• Delete: Request deletion of your personal information
• Export: Receive your data in a portable format
• Opt-Out: Unsubscribe from marketing communications
• Object: Object to certain processing of your data

To exercise these rights, contact us at legal@cloudfran.com

8. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect information from children under 13. If we learn we have collected such information, we will delete it immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

10. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, to delete personal information, and to opt-out of the sale of personal information.

11. GDPR Compliance

For users in the European Economic Area, we comply with GDPR requirements. You have rights to access, rectification, erasure, restriction of processing, data portability, and to object to processing.

12. Cookies

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Analyze usage and improve the Service

You can control cookies through your browser settings.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through the Service. Your continued use after changes constitutes acceptance.

14. Contact Us

For privacy-related questions or requests:

Email: legal@cloudfran.com
Address: CloudFran, LLC, 123 Business Ave, Suite 500, Dover, DE 19801
Phone: (555) 123-4567